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How-To Guides

Search the Informational Intranet Pages below for Guides and How To's for the various software and systems used throughout the County. This information is for you! If there is a guide you would like to see here, please contact the Help Desk at 448-4030 to share a suggestion.

Email Guides

Email Guide - How to use County Web eMail

♦ Encrypted Email - encrypt email using the County Web or Outlook eMail

Email Retention - Email backups, retention and long term storage

Email Security - Improve Your Security When Using eMail

Secure File Transfer (SFTP) - Transfer large files or transfer files that need to be encrypted.

General TS Help Guides

♦ Add a printer for my County computer

♦ How do I get help? - How to contact the help desk, how to get computer assistance

♦ Keyboard Shortcuts - various useful keyboard shortcuts

♦ Map the "V" shared drive

News & Announcements - How to Subscribe or Unsubscribe to News & Announcements

♦ Secure File Transfer (SFTP) - Transfer large files or transfer files that need to be encrypted.

Phone Features

♦ MeetMe - Set up a conference call with up to 7 people

♦ Phone Information - Details on the County Cisco Phones

♦ Phone Menu Guide - Menu Guide for Voice Mail

♦ Informacast Duress - Emergency Phone Messaging

Program-Specific Guides

♦ Adobe Products - What they cost and what is supported

AS400 Guides
Map network drive for the AS400 - how to map a network drive for the iSeries AS400

♦ Avatar Help and Guides - Human Services Application

♦ Microsoft Office 2010 - training guide

Milestone Guides

♦ WebEx - Guide on how to use the Web Conferencing tool

Mobile Device Guides (Smartphones/Tablets)

♦ Mobile Device Management Airwatch Enrollment

♦ TS Supported Mobile Devices - A list of devices that TS supports for use with County email/calendar

♦ Multifunction Printers/Copiers (MFD/MFP) - includes how to fax from your computer

Remote Connection Help

♦ Request Bomgar (TS) Remote Access through the TS Portal

♦ Remote Support Bomgar Guide - BCTS remote service software

♦ VPN - how to use Virtual Private Network to remotely log in to the County network

Again, if there is a guide you would like to see here, please contact the Help Desk at 448-4030 to share a suggestion.