Brown County is committed to Continuous Improvement
Department: Public Works
Problem: The department reviewed the way staff was called in for snow events during the winter months. There are 87 people that need to be contacted btween the mechanic staff and highway crew employees. It took one on-call superintendent 1 to 2 hours often making two ormore calls with home and cell phone numbers and missed calls.
Improvement: New Pager System: Implemented I Am Responding software and pagers. The new software solution reduced the communication down to sending one page to the entire crew making the process significantly more efficient! A new department policy was creaed by Public Works and reviewed and approved by Human Resources and Corporation Counsel. The I Am Responding software and pager system went into place for the 2017-2018 winter season - a resounding success!
We want to hear about your Continuous Improvement accomplishments.
Every day Brown County employees are coming up with better ways to do things.
We want to hear about these success stories.
If you or someone you know has implemented a great idea help us celebrate these accomplishments by going to this link and filling out the Continuous Improvement Shout-Out Form.
Continuous Improvement Facilitators Team Can Help
Your Continuous Improvement Facilitators Team (formerly known as LEAN Facilitators) want to support you!
We are here to answer questions, provide tools, and encouragement. We know Brown County employees have great ideas about how to improve customer service, reduce waste, make our jobs easier and departments more productive.
Maybe you know something is not working but you just can't put your finger on what needs to change. That's where Continuous Improvement Facilitators can help!
I have a great IDEA and need help
or Something is not working but no sure how to fix it?
If you have an idea or are unsure where to start with a process that's not working and would like help use this Continuous Improvement Event Request form to get started.
Once a month these requests are reviewed and assigned to Continuous Improvement Facilitators who will get back to you to learn more about your idea or problem so they can get to work with you to find solution.
Link to Brown County LEAN Management Internet page.